Frequently asked questions

A fixed monthly subscription — founding hosts (the first 100) pay €9.95/mo locked for life, thereafter €19.95/mo. There is 0% commission on your bookings; you only pay Stripe's standard payment fee (approx. 1.5% + 1.80 kr per completed booking). Creating a listing is free with no payment card required.

Only when your first booking arrives. You create your listing for free with no payment card, and it stays on the platform at no cost. When your first booking arrives, you activate the subscription to confirm it.

Yes, 0%. When a guest books, the payment goes directly to your bank account via Stripe. You only pay Stripe's payment fee (approx. 1.5% + 1.80 kr) — that goes to Stripe, not to us. We earn our money exclusively from the subscription.

Through Stripe, which you connect once during onboarding. The guest’s payment is transferred directly to your bank account. FlyMHD never holds your money.

Log in at flymhd.com → Overview → "Payouts and subscription" → connect bank. Here is how it works (about 5 minutes): 1) Enter your email and confirm with the SMS code from Stripe. 2) Country: Denmark. Business type: choose "Individual / Sole proprietorship" (Enkeltperson) unless you rent through a registered company with a CVR number. IMPORTANT: the choice locks once you continue — pick wrong and the whole registration must be redone. 3) Don't be confused that Stripe says "Business details" — Stripe calls everyone a "business", including private individuals. You will NOT be asked for a CVR after choosing Individual. 4) Personal details: your name exactly as on your ID, date of birth and home address. 5) Website: click "Add product description instead" and write e.g. "Renting out my home for short stays via FlyMHD". 6) Bank account: currency DKK, and type your own IBAN in both fields — find it in your online/mobile banking under account details (starts with DK, 18 characters). The grey number already shown in the field is only Stripe's example. 7) Review and submit. Stripe may afterwards ask for photo ID — that is completely normal. Without this step your home cannot receive bookings.

The amount is reserved on the guest's card and the booking is marked "pending". You have 24 hours to confirm or decline. If you confirm, the amount is charged and the dates are blocked in your calendar. If you decline — or don't respond within 24 hours — the hold is released automatically and the guest pays nothing.

Yes. You choose between flexible, moderate and strict cancellation policies and write your own house rules. The terms are shown clearly to the guest before booking.

No — write it in one language and we automatically translate it to the other when you save. You can always view and edit the translation under the folded language section on the description step.

On the Description step you tick your home’s amenities, and they appear as a list on your listing. The listing also shows the approximate distance to the city centre — the exact address is never shown publicly; guests receive it only after a confirmed booking.

Yes. On the Profile step you can set a public host name (e.g. "Kiwi Ron") that is shown to guests instead of your full name. Leave the field empty to show your full name.

You are responsible for reporting your rental income to the Danish tax authorities. Denmark has a tax-free allowance for renting out holiday and primary homes — check the current rates at skat.dk. FlyMHD does not provide tax advice.

Yes. All payments are handled by Stripe, used by companies like Amazon and Google. FlyMHD never sees or stores your card details. The amount is only reserved on your card and charged when the host confirms — if that doesn't happen within 24 hours, the hold is released automatically.

The first 100 hosts on the platform. They get the €9.95/mo price locked for life, can list up to 5 homes on one account and subscription — and don't pay until their first booking arrives.

Yes, at any time with no lock-in. Your listing is taken off the platform when the subscription ends.

Yes, please do! Share the link flymhd.com/en/ejer/opret with friends who have a home to rent out. More homes bring more guests for everyone, and signing up takes about 10 minutes.

Check your spam folder first. You can also have the email sent again: on the screen after signup, choose "Send the confirmation email again" and enter your email address.

Yes. Before the host confirms, the amount is only reserved on your card, not charged. If you change your mind, write to hej@flymhd.com and we'll release the hold, and if the host doesn't confirm within 24 hours it releases automatically and you pay nothing. After the host has confirmed, the cancellation policy the host chose (flexible, moderate or strict), shown to you before you booked, decides any refund. Write to hej@flymhd.com and we'll help you cancel and apply it.

Yes. On a listing you can send the host a message with your question before booking. You'll get their reply in your messages and by email.

First message the host directly through FlyMHD to work it out. If you can't reach an agreement, write to hej@flymhd.com with your booking details and we'll help mediate.

FlyMHD does not take a security deposit. Some hosts have their own house rules about things like damage, shown on the listing. Any damage question is handled directly between you and the host, and we're glad to help if needed.

After the stay you can review the host, and the host can review you. To keep both honest, neither review is shown until you've both written one, or after 14 days.

Three things need to be in place: 1) you've completed all the steps, including at least 30 available days in the calendar; 2) you've connected your bank account via Stripe so you can receive payments; and 3) we've reviewed and approved the listing (we check new listings, typically within 24 hours). Once all three are done, the listing goes live automatically.

If you truly can't host a booking you've already confirmed, write to hej@flymhd.com as soon as possible and we'll help you cancel and refund the guest. Cancelling on a guest who is counting on the stay should be a last resort, so reach out early if something comes up.

Once you confirm a booking and the guest is charged, Stripe transfers the money to your bank account on its normal payout schedule (typically a few business days; the very first payout can take a little longer while Stripe verifies your account). You can always see the exact timing in your Stripe dashboard. FlyMHD never holds your money.

Easy to fix: Stripe automatically retries a failed payment. If it keeps failing, your listings are temporarily hidden so no new bookings come in while your subscription is inactive, and they become visible again automatically as soon as a payment goes through. Update your card in your account if needed.

Yes. Stripe emails you a receipt for every subscription payment. If you need a specific invoice format for your accounts, write to hej@flymhd.com.

Write to hej@flymhd.com or use the contact form. We typically reply within 24 hours.